Zendesk CTI Integration

 Integrating your Zendesk account with Ozonetel CloudAgent is easy and can be done in just 5 minutes.

Improve Your Agent Productivity & Customer Satisfaction With Our Zendesk Integration


Ozonetel CloudAgent becomes even more imperative for enterprises using Zendesk CRM allowing them to service fully out of Zendesk interface. Ozonetel CloudAgent, with its deep integration with Zendesk, now provides businesses with a full-featured call center solution within the Zendesk application and brings in additional features and flexibility for agents, supervisors and customers.  At one end the agents are supported with Screenpop and Click-to call features along with advanced features like call transfer, hold, and conference, whereas at the other end gives self service capabilities for customers thru IVR and other channels by just entering the ticket number. For supervisors, the integration brings in live monitoring and dashboards with 70 ready reports to take real-time actions. 


We have everything you need to work out of your Zendesk interface


Screenpop integration

Get a screen-pop with customer information for personalized greetings and log conversation updates within Zendesk interface without manual intervention.

Advanced agent toolbar

Login to IFrame inside Zendesk application. For advance call control features (Hold, Mute, Transfer, Conference). Calls can be monitored in real-time with barge-in feature.

Automatically tag calls to tickets

By integrating rich APIs between Zendesk and CloudAgent , caller can enter ticket number on IVR and hear the status of ticket . Each call is identified with caller number and fetches the details related to that ticket.

Integrate Zendesk with our Dialer APIs

The dialer will make calls on agent’s behalf and when a lead picks up the call, a call pop is shown to the agent with details about the lead. The agent can then answer the call and add notes to the call, all within Zendesk .

How to install Ozonetel CloudAgent in Zendesk Interface in 4 easy steps

  1. Go to https://www.zendesk.com/apps/cloudagent/

  2. Use “Install” and you are done with installation.

  3. Once you login to Zendesk, you can access your CloudAgent interface in the top bar.

  4. Login to your CloudAgent as an Agent and start with your calls.

Ready for a one-to-one demo session?

Our teams can assist you with a quick integration set-up over a call.

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