CTI Integrations

Improve agent efficiency & enhance customer experience

Ozonetel CloudAgent integrates seamlessly with leading web based CRM’s & Ticketing Solutions

So if you are using any of the below CRM, Analytics & Helpdesk solutions, you can get started immediately.

zendesk

Zendesk

zoho_crm

Zoho

salesforce

Salesforce

microsoft_dynamics

Microsoft Dynamics

freshdesk

Freshdesk

kapturecrm

Kapture

Ease of set-up

Ozonetel CloudAgent has ready made connectors for all leading CRMs & Ticketing solutions. If you are using any of the listed solutions, you can get started immediately without any technical support.

Improves Agent performance & Saves Time

Agents can call directly from CRM, no need to toggle between CRM and calling platform.

Personalized Customer Experience

Agents can get customer information before calling, customer information is displayed the moment a call comes in, for thus aiding the agents to provide a personalized response.

Powerful Analytics

Get call recordings and detailed call analytics like number of calls made, number of incoming calls, number of missed calls etc for improved contact center performance

Ready for a one-to-one demo session?

Our teams can assist you with a quick integration set-up over a call.