Ozonetel CloudAgent integrates seamlessly with leading web based CRM’s & Ticketing Solutions
So if you are using any of the below CRM, Analytics & Helpdesk solutions, you can get started immediately.
Zendesk
Zoho
Salesforce
Microsoft Dynamics
Freshdesk
Kapture
Ease of set-up
Ozonetel CloudAgent has ready made connectors for all leading CRMs & Ticketing solutions. If you are using any of the listed solutions, you can get started immediately without any technical support.
Improves Agent performance & Saves Time
Agents can call directly from CRM, no need to toggle between CRM and calling platform.
Personalized Customer Experience
Agents can get customer information before calling, customer information is displayed the moment a call comes in, for thus aiding the agents to provide a personalized response.
Powerful Analytics
Get call recordings and detailed call analytics like number of calls made, number of incoming calls, number of missed calls etc for improved contact center performance
Ready for a one-to-one demo session?
Our teams can assist you with a quick integration set-up over a call.