Ozonetel CloudAgent makes your business phone smarter in so many ways. When your customer calls, our CRM lite allows your staff to know who it is, instantly. Just this – studies prove – send customer satisfaction levels up by 70%. Get quick and easy access to past customer records for frustration-free, informed conversations.
We keep it really simple. Your customers aren’t data. So their interactions with you are captured as moods not numbers. Tracking customers and getting a pulse of interaction quality is as easy and instant as understanding an emoji. And of course since it’s cloud based, you can access this information from anywhere.
How happy were your customers with your last ad campaign? Our CRM lite clearly shows you the number of leads you were able to create. So you can better plan your ad spend, and calculate your return on investment.
CRM lite is a first step towards building a data culture – something all small business experts advise. It captures important data from every single customer interaction. So if your staff ever leaves you – or is on extended leave – the show can go on without skipping a beat.
And when your rocket ship launches, we’ll be there to back you up. You can integrate Ozonetel CloudAgent seamlessly to all the popular CRM software available in the market.
CRM is Customer Relationship Management. It refers to technologies used for managing and analyzing your customer interactions. In plain speak, its just ways to know your customer better. One basic example of CRM would be recognizing the customer name as soon as they call.
No. You generally need separate software for your CRM. Enterprise level contact center software integrate some features, but they require trained staff and have complicated configurations that small businesses don’t need.
No. With Ozonetel CloudAgent, you don’t need any special training. We don’t believe in complicating simple stuff. So we’ve kept it graphic, intuitive and very easy to understand for you and your staff.
You don’t need any installation. CRM Lite comes bundled with Ozonetel CloudAgent. Whenever you or your team login, this powerful feature will be there helping you interact better.
Yes. We think a simple CRM tool could go a long way in building strong, happy customer relations. That’s why we added CRM Lite to our bundle. We’ve made sure it’s not complicated or expensive for small businesses to use.
No sweat! As you grow and need more advanced features, you can always integrate an advanced CRM solution with Ozonetel CloudAgent.
No, it’s already part of Ozonetel CloudAgent’s All in One Package for managing customer interactions.
All important data and insights saved in CRM Lite are available in your Ozonetel CloudAgent account – for you a business owner/general manager as well as your employees/agents who interact with your customers.