CloudAgent Outbound
Get started with your plug & play outbound contact center within minutes. Zero Installation & No Upfront Costs
Ozonetel CloudAgent Outbound is a full-featured outbound contact center with multiple dialers, ready-made integrations with all major CRM & ticketing solutions and more than 70 ready reports that give a detailed picture of call center operations. Get started in minutes.
Optimize Agent Performance with advanced auto-dialers
Improve your outbound contact center performance with auto dialers from Ozonetel CloudAgent Outbound like Preview, Progressive and Predictive Dialers
Integrate your CRMs with dialer APIs
Empower your agents to deliver intelligent conversations by integrating your CRMs with Ozonetel CloudAgent’s dialer APIs. There is no need to install new hardware to get an auto dialer for your CRM. Cloud-based, dialer- CRM integration means no capital expenditure.
Analyze Live Dashboard for Dialer APIs
You can get live campaign-wise dashboards with metrics like data uploaded, dialed and pending.
Ozonetel CloudAgent Outbound Auto-dialers
Preview Dialer
This dialer is used to handle high engagement business calls. All Calls are initiated after careful review of customer information and requirement. It’s used when revenue generated per call is very high.
Progressive Dialer
This dialer increases the productivity of agents and ensures every agent is utilized optimally. It is ideal for small and mid-sized call center process.
Predictive Dialer
This dialer increases the number of calls handled per day, increases calling time, and reduces the interval between two calls. It is particularly ideal for large-sized telemarketing call centers.
Auto-dialer features
DND Filtering
Ozonetel CloudAgent dialer automatically filters DND numbers and helps telemarketers to scrub mobile numbers against NDNC/NCPR data.
Set Pacing Ratio
Supervisor can set pacing ratio to maximize agent productivity, based on agent historical call-handling statistics, wait time and SLAs
Dialer CRM Integration
Ozonetel's dialers can be easily integrated with any CRM
Live Analytics & Dashboards
You get access to relevant call reports, live analytics, campaign reports and dashboards for better business decision-making
Ready for a one-to-one demo session?
Our expert consulting teams spend time analyzing your business problem and give you a customized demo to suit your business needs.
Talk to us